Turn Care Plans Into a Smart Business Strategy
Chronic Disease Management (CDM) isn’t just about improving patient outcomes—it’s also one of the most reliable, underused revenue opportunities in general practice. Yet many clinics leave thousands of dollars on the table each month due to inconsistent systems, manual processes, and missed billing opportunities.
If you’re looking to boost your CDM revenue and return on investment (ROI), it’s time to rethink how your practice manages care planning. Here’s how to turn CDM into a high-performing engine for both care and cash flow.
1. Standardise Your Workflow
The biggest barrier to CDM profitability is inconsistency. If your team is doing things five different ways, things slip through the cracks: missed reviews, overdue care plans, underbilling, or duplicated effort.
Solution:
Use a centralised platform like MyGPMPtool (MGT) to standardise your CDM workflow. With templates, automations, and audit-friendly records, everyone follows the same streamlined process—maximising billings while reducing time spent.
2. Stop Doing CDMs Manually
Manual CDM processes are slow and inefficient. Every hour your practice spends handwriting care plans, printing documents, or faxing referrals is time you could be using to serve more patients—or bill more services.
Solution:
MGT automates repetitive tasks like care plan generation, team care arrangements, reviews, referrals, and follow-ups. The platform also remembers past goals, diagnoses, and services, so you’re never starting from scratch.
Result:
Less admin = more time = more CDMs completed = more revenue.
3. Stop Missing CDM Reviews—Maximise Your Eligible Billings
One of the biggest lost revenue opportunities in Chronic Disease Management is missed care plan reviews. Reviews (MBS item 732) are often forgotten or delayed simply because there’s no easy way for doctors to keep track of who’s due, overdue, or coming up soon.
These reviews are billable every 3 to 6 months, and they’re crucial—not just for compliance and patient care, but also for maintaining a steady revenue stream.
Solution:
MyGPMPtool (MGT) gives doctors real-time visibility over their entire CDM population. With MGT’s “Due”, “Overdue”, and “Will Be Due” filters, GPs and practice staff can instantly:
- Identify patients eligible for immediate reviews
- See who is about to become eligible
- Proactively book appointments to keep the billing cycle flowing
- Avoid missed MBS claims and unnecessary patient drop-offs
This functionality eliminates the guesswork and manual tracking, ensuring you never miss a billing opportunity again—while keeping patients engaged in their care journey.
Result:
More reviews completed. More consistent revenue. Stronger continuity of care.
4. Improve Patient Retention and Engagement
Patients who feel involved in their care are more likely to return for reviews, follow up on referrals, and stick to their management plans—which means better outcomes and more regular billing cycles.
Solution:
MGT enables automated SMS and email reminders for care plan reviews, referrals, and follow-ups. It also creates easy-to-understand care plans that patients can access digitally—so they stay engaged and on track.
5. Track Performance and Results
If you don’t track your CDM activity, you can’t improve it. Many practices don’t know how many active care plans they have, how many reviews are overdue, or how much revenue they’re actually generating.
Solution:
With MGT’s built-in analytics and reporting, you can monitor CDM activity across the practice:
- Number of care plans created and reviewed
- Referral completion rates
- Billing performance
- Clinician activity and gaps
This helps you identify where to improve—and where you’re leaving money behind.
Final Thoughts
Boosting ROI in CDM doesn’t mean seeing more patients—it means working smarter. With MyGPMPtool, you can create an efficient, scalable, and compliant CDM program that increases revenue, improves patient outcomes, and reduces burnout for your team.