FAQs

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Frequently asked questions

Security

Is this secure?


If you already use internet banking, online patient booking, Safescript, cloud-based clinical software, then fear no more. GPMPtool is another platform with similar security measures. Below are some of our security measures. -End-to-End encryption -Multifactor authentication -Data storage in Australia -Restricted access through registered users -A dedicated security assessment team Unless you have given your username, password, email access and phone to someone, it is theoretically impossible to break into the system. Our system is powered by leading Australian cyber-security experts who often advise Australian hospitals, banks and government agencies on data and cybersecurity.




What can you say about data storage security?


Yes, all data you upload is stored within Australia All data is hosted securely in AWS data centres in Australia. As such MGT platform enjoys the best possible security standards that are governed by AWS. ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. This widely-recognized international security standard specifies that AWS do the following: AWS systematically evaluate it's information security risks, taking into account the impact of threats and vulnerabilities. AWS has certification for compliance with ISO/IEC 27001:2013, 27017:2015, and 27018:2014. These certifications are performed by independent third-party auditors. AWS compliance with these internationally-recognized standards and code of practice is evidence of commitment to information security at every level of the organization, and that the AWS security program is in accordance with industry leading best practices.




What is data and security governance at MGT?


We have engaged with external cybersecurity experts who consult Australian hospitals, banks and governemnt organisations on data security measures. Their vigerous testing and frequent security audits maintain the best possible data and security governance for our platform.





Common Questions

Why do I need separate software for Care Plans and other CDM activities?


With ever-increasing litigation, Medicare audits, revenue pressures, staff expenses, inadequate documentations, time wastage, admin burden in Care Plans and other CDM activities, you need a system that caters to all of these needs. Care plans and other CDM MBS item numbers are a vital source of income to your practice. It requires careful cost planning to avoid your practice running these at a net loss or even at potential Medicare pay-back risks! Enjoy our FREE 30-day trial. You will see the difference!




How does MGT help our practice in improving clinical standards?


The difference in the clinical standards of 'care plans' is one of the known problems in most GP practices. You can not always expect to have very experienced staff doing care plans. With MGT, we have standardized your CDM plans against Australian and international clinical resources. MGT is based on 1.National Strategic Framework for Chronic Conditions (COAGS Health Council, Australia)

2.Social Determinants of Health (CDC & ODPHP)

3.GPPM (Generalized Program Planning Model)

MGT is designed to execute these strategic frameworks through subtle steps throughout the CP, TCA, Reviews, HAs and HHCs. Your GPs and Nurse may not even notice that they are following national and international standards in health promotion!




How does MGT help our practice costs?


MGT reduces hidden costs in the CDM process significantly by improving efficiency, removing duplication and making things simple yet comprehensive. Our motion analysis studies (Analysis of the impacts of using our software 'pre' and 'post' usage) have clearly shown a significant reduction in practice costs.




How does MGT help improve our practice growth?


You can grow your practice if you build your regular customer base. MGT has inbuilt features to retain your regular patients, and it comes with features to enhance follow up visits. We can discuss this further in a follow-up discussion. We can assist you in understanding how you can use MGT to improve your practice growth.




How does MGT help reduce our business risks?


MGT is designed as a clinical and business solution. That's why we have both clinicians and business experts in our team. We have both clinical care and business interests in the software. When you use MGT, it implements some critical strategic responses that will reduce both Medicare litigation and business operational risks.




Is MGT adaptable to future Medicare Item number changes?


Absolutely. MGT is fully adaptable to Medicare changes, so you don't need to worry!





MyGPMPtool

Is there a monthly subscription


Yes. Your practice will be billed according to the number of user licenses you hold. Practice manager has the full control of the subscriptions and even can temporarily suspend some user licenses when GPs are on holidays!




Is MGT based on Australian standards?


Yes. It is based on RACGP publications and other Australian guidelines. We also referenced publications, journals and guidelines from NZ, USA and UK.




Is MGT updated frequently?


Yes. All clinical information is regularly reviewed updated.




Is MGT a clinical decision-making tool?


No. Although you can use it as a guide to manage ‘chronic diseases’, its primary function is to create comprehensive CDM plans to achieve best practice outcomes.




How many chronic conditions are covered in the MGT?​


120+ conditions are covered. This list is growing. We have a network of GPs and Practice Nurses working every week to grow this list. If you want us to work on any condition that is not available please send your suggestion to contact@mygpmptool.com.au





Support

What product supports do you have?


You can master the use of our software in no time. However, you will get full product training following your account activation. Our video library is simple, yet effective way of answering your questions. If you still need more support, feel free to contact us for further assistance!




What if the system is down?


System failures are highly unlikely. First try to refresh the page. You may close and restart your Topbar ( for MGT clients through Topbar). If the system is still not responding, please contact us on 03 86106353





Training

What if I need training in 'Chronic Disease Management Plans'?


MGT is designed for self learning. if you need additional training please feel to contact us.




Where can I find training on the software?


Once you have an active account, you will have access to training videos. You can find same videos on our training resource page. Our online consultants, CDM nurses, client consultants are there for your training needs. MGT is very easy to lean! With just minutes of training you can be an expert!




Do you provide onsite training?


It is impossible to provide onsite training to over 35,000 GPs and over 7000 GP practices in Australia. However, we have provided onsite training to some GP practices if they are really struggling. Currently additional training can be provided through Zoom meetings.




What if I have questions that are not covered in training?


Feel free to contact us. We are here to help you. You can contact us through our online chat or simply contact us through contact@mygpmptool.com.au





TopBar Integration

Do I need topbar to use MGT?


We highly encourage you to use topbar. Topbar is a point of care system that is used by over 4600 GP practices across Australia. Many years ago, topbar used to have some technical issues but it has resolved all of these and now it is one of the most used platforms in Australian general practice. MGT is an App within topbar. If you want to integrate MGT with BP, MD or Zedmed, you need topbar. Otherwise you can use MGT as a stand alone system.




What can I do to get topbar?


You can contact your PHN or contact PenCS by visiting https://www.pencs.com.au/contact/





Data Governance

Where do you have your cloud server?


It is with AWS Australia, Sydney. All data is hosted securely in AWS data centres in Australia. As such MGT platform enjoys the best possible security standards that AWS governs.

ISO/IEC 27001:2013 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO/IEC 27002 best practice guidance. This widely-recognized international security standard specifies that AWS do the following:

AWS systematically evaluate it's information security risks, taking into account the impact of threats and vulnerabilities.

AWS has certification for compliance with ISO/IEC 27001:2013, 27017:2015, and 27018:2014. Independent third-party auditors perform these certifications. AWS compliance with these internationally recognized standards and code of practice is evidence of commitment to information security at every level of the organization and that the AWS security program is in accordance with industry-leading best practices.




Who owns patient-related information?


You own it, you control it, and you manage it. We simply provide you with a secured cloud space and software.




What happens to my data when I cancel my subscription?


Since your cloud storage space is wiped out, all data within your own cloud space will be eliminated.




Since you are using Topbar for integration, will you share any information with PHN ?


No. We cannot see or access any of your clinical information; we don't share your information with PHN. Please check our privacy policy for further information.